Return & Refund Policy

Return window

Tell us within 7 calendar days of delivery if you want to return an eligible item. Include your order reference and the reason for the return.

Eligible returns

The item must be unused, unworn, unwashed, unopened where a hygiene seal exists, and returned with its original packaging, labels, accessories and free gifts. Proof of purchase is required.

Hygiene and non-returnable items

Opened or used cosmetics, perfume, skincare, personal-care products, pierced jewellery and other hygiene-sensitive goods cannot be returned for change of mind. They remain eligible for help when they arrived damaged, defective, incorrect or materially different from the order.

Wrong, damaged or defective items

Contact us as soon as possible within the 7-day window and provide clear photos or an unboxing video. When ANJUM confirms that the item was wrong, damaged or defective on arrival, we will arrange an appropriate replacement, exchange or refund and cover the reasonable return delivery cost.

Change-of-mind returns

For an eligible unused item returned because you changed your mind, the customer pays the return courier charge. Original delivery charges are not refundable after a successful delivery.

Refund process

Do not send a parcel without contacting us first. After the returned item is received and inspected, an approved refund will be sent through bKash or the agreed original payment method, normally within 7 business days. Courier processing time may be additional.

Exchanges and cancellations

Before dispatch, contact us quickly to request a cancellation or change. After dispatch, courier and return costs may apply. Exchanges depend on stock availability.